Bob Pion Buick Pontiac GMC

• 11/28/08: It's not just sales it's about the service!
  

                         Dear Mr. Pion,   Even though, like everybody these days, we are concerned about the financial condition of our country, we decided to buy another Pontiac. Just before all all the news about the big three!! We have great hopes that all will come out well for all of your and for us too.
                        
                         The reason I am writing this is to tell you why we returned to your dealership to do business. First of all "James", the salesman, was new to us but treated us nicely and is very knowledgeable about the product and we were very happy dealing with him.

                         But mostly, there are two people we really like dealing with. One is "Jim" the business manager and the other, and most important, is Carl. One reason for my liking them is that they don't treat me like a little old lady and talk down to me as if I didn't know what I am talking about (even though I am and I don't)

                         The service department has always been helpful, knowledgeable and willing to help us understand what our car was doing and what it needed. We have total confidence in her and anything she tells us. She is the main reason that we did not look anywhere else for a car.

                        She took care of our Bonneville "Bonny" and kept her gliding for us for four years. We never feared that Carla would not know the answer to any problem "Bonny" had. "Bonny" was still purring at 100210 miles. I hope the Pontiac G6 can do the same.

                        But whatever comes along, we are that Carla can handle it and that's the reason we walked back into Bob Pion's and bought a car.

                                                               Sincerely,
                                                                                Doris N. & Son

• 8/27/08: A Personal Thank-You to All the Employees

             I want to "thank-you" personally and all the employees of your dealership for the excellent service given recently on my Buick Lacrosse

             Your service department accolades for their patience and 'walking the extra mile' with a stubborn problem. Your service adviser responded each time admirably and with empathy to help me. Thanks also to the mechanic(s) who did a great job! Rob was also so helpful when I lost my door/trunk opener.

             We all have our opportunities to complain but praise is all well deserved when due.

                               Thanks again,
                                         Don L.

• 8/16/08: The Service Department Really Cares....
  

          I just wanted to say what a huge asset you have in Carla in your service department. She is incredibly         efficient, has superior customer service skills, and is just plain friendly and caring. I have never been so impressed with an employee at a car dealership. Make sure that she knows how much you appreciate the fantastic job she is doing. In our current difficult market, customer service is pretty much the only thing that makes you different from every other Pontiac dealer in Massachusetts. Carla has got this aspect all tied up for you.
       
         I also dealt with Will Smith your Sales Manager. He was very friendly and accommodating as well. When it          is time to purchase another Vibe, I will definetly be visiting your showroom.

                 Thanks for everything!

                                         Ginger R.