Dear Mr. Pion, Even though, like everybody these days, we are concerned about the financial condition of our country, we decided to buy another Pontiac. Just before all all the news about the big three!! We have great hopes that all will come out well for all of your and for us too.
- 11/28/08: It's not just sales it's about the service!
The reason I am writing this is to tell you why we returned to your dealership to do business. First of all "James", the salesman, was new to us but treated us nicely and is very knowledgeable about the product and we were very happy dealing with him.
But mostly, there are two people we really like dealing with. One is "Jim" the business manager and the other, and most important, is Carl. One reason for my liking them is that they don't treat me like a little old lady and talk down to me as if I didn't know what I am talking about (even though I am and I don't)
The service department has always been helpful, knowledgeable and willing to help us understand what our car was doing and what it needed. We have total confidence in her and anything she tells us. She is the main reason that we did not look anywhere else for a car.
She took care of our Bonneville "Bonny" and kept her gliding for us for four years. We never feared that Carla would not know the answer to any problem "Bonny" had. "Bonny" was still purring at 100210 miles. I hope the Pontiac G6 can do the same.
But whatever comes along, we are that Carla can handle it and that's the reason we walked back into Bob Pion's and bought a car.
Sincerely,
Doris N. & SonI just wanted to say what a huge asset you have in Carla in your service department. She is incredibly efficient, has superior customer service skills, and is just plain friendly and caring. I have never been so impressed with an employee at a car dealership. Make sure that she knows how much you appreciate the fantastic job she is doing. In our current difficult market, customer service is pretty much the only thing that makes you different from every other Pontiac dealer in Massachusetts. Carla has got this aspect all tied up for you.
- The Service Department Really Cares....
I also dealt with Will Smith your Sales Manager. He was very friendly and accommodating as well. When it is time to purchase another Vibe, I will definetly be visiting your showroom.
Thanks for everything!
Ginger R.
8/27/08: A Personal Thank-You to All the Employees
- I want to "thank-you" personally and all the employees of your dealership for the excellent service given recently on my Buick Lacrosse
Your service department accolades for their patience and 'walking the extra mile' with a stubborn problem. Your service adviser responded each time admirably and with empathy to help me. Thanks also to the mechanic(s) who did a great job! Rob was also so helpful when I lost my door/trunk opener.
We all have our opportunities to complain but praise is all well deserved when due.
Thanks again,
Don L.
"Great Customer Service All Around"
A++. I would recommend these guys too anyone and everyone in Massachusetts. Never have I had such a great experience in a car dealership in my life. Jack helped me for over 2 months to find the perfect car for me and he did just that. The managers even remembered my name and my wifes name even though it had been a couple months and that means a lot to me. I find it harder and harder to find quality customer service like this yet still get a great deal! I felt more like a friend than I did a customer and that means the world to me.
The Car Shopper,Western Mass
"One of a Kind Car Dealership"
Needed service on my Buick that I did not purchase with them. I found them so friendly and helpful. I will go back to purchase next vehicle.
Jenny L.,Holyoke, Ma
"Wonderful Car Buying Experience"
I had a great car buying experience at Bob Pion Buick Pontiac GMC. I had been referred by a friend and geez am I glad!! Not only were they helpful and courteous, there was no pushing or pressuring! It's nice to still be able to go to a family owned store, the people and service is above and beyond. I would recommend these guys to anyone in Western Mass and beyond. Thanks again Carl and the rest of the Bob Pion staff. See you soon!
Ronald M., Massachusetts
"Another Satisfied Service Customer!"
" Dear Mr. Pion,
I live in Palmer and drive out of my way to your facility for all of my vehicle maintenance. We own four GM vehicles in our family. Over the years, I have been in and out of several different maintenance facilities. I am overly impressed with the service, support and professionalism we continue to receive from you"Ken G.,Palmer, Ma
"As a locally family owned and operated store we believe strongly in giving back to the community"
" Dear Don Pion,
Your support of our circus is deeply appreciated by all of us who are affiliated with the Shriners and in particular the Melha Shrine Circus. Thank you for caring enough to assist us in this major fund-raising event for our Shriners. Please extend our thanks to all of the people in the Pion familyAllen Z., Springfield, Ma
"Boys & Girls Club"
"Dear Mr. Pion,
The year's golf tournament was very successful thanks to your generosity. The net proceeds of the Golf Classic will assist the club in its continued efforts to provide quality programming to the youth of the City."
Elizabeth D., Chicopee, Ma
"Our Service Team Get's It Done!!"
" Rob Pion,
We want to thank you for not giving up and for your persistence in determining the cause of the on going problem we were experiencing with our Buick Lesabre. Thanks to you, Carla and your service department, our '04' car is now like a brand new automobile. We greatly appreciate your professionalism".Henry & Jean B., Union, Ct
- " I had a Great Car Buying Experience"
Our company puchased a new truck and so far it's been great. It's nice to deal with a family owned business. You feel like you are always dealing with someone who cares.
Mike C.